At Clarisonic we believe very strongly in product quality. Unfortunately, as with all electrical gadgets, technical failures occasionally occur.
We want to make sure you are completely satisfied with your Clarisonic system, so if you need to return or exchange it, here is a quick overview of our warranty information.
First off, check if your system is still covered under warranty:
If you purchased your Clarisonic System in the United States from an authorized retailer AND:
A) Currently reside in the United States - the warranty is valid. Contact our Sonic Service team to resolve the issue with your system: 1.888.525.2747. A new or repaired Clarisonic can be shipped directly to your home.
B) Currently reside outside of the United States – the warranty is valid but we are unable to ship the replacement device internationally. You can have us ship your Clarisonic to a friend or family member living in the United States and then have them ship it to your current residence.
If you purchased your Clarisonic system outside of the United States or from an unauthorized retailer:
Clarisonic does not permit the return of or offer refunds on devices purchased from an unauthorized distributor or a distributor outside of the United States. We ask you to contact the distributor directly to discuss their return policy.
For more information on our warranty, please visit our website or the Help! My Clarisonic Stopped Working blog post. And make sure to check out our Charging Your Clarisonic: Q&A blog post to learn more about properly charging your sonic cleansing device.