At Clarisonic we believe very strongly in product quality. Unfortunately, as with all electrical gadgets, technical failures occasionally occur.
We want to make sure
you are completely satisfied with your Clarisonic system, so if you need to return or exchange it, here is a quick overview of our warranty information.
First off, check if your system is still covered under warranty:
If you purchased your Clarisonic System in the United States from an authorized retailer AND:
A) Currently reside in the United States – the warranty is valid. Contact our Sonic Service team to resolve the issue with your system: 1.888.525.2747. A new or repaired Clarisonic can be shipped directly to your home.
B) Currently reside outside of the United States – the warranty is valid but we are unable to ship the replacement device internationally. You can have us ship your Clarisonic to a friend or family member living in the United States and then have them ship it to your current residence.
If you purchased your Clarisonic system outside of the United States or from an unauthorized retailer:
Clarisonic does not permit the return of or offer refunds on devices purchased from an unauthorized distributor or a distributor outside of the United States. We ask you to contact the distributor directly to discuss their return policy.
For more information on our warranty, please visit our website or the Help! My Clarisonic Stopped Working blog post. And make sure to check out our Charging Your Clarisonic: Q&A blog post to learn more about properly charging your sonic cleansing device.
CLARISONIC® MIA SONIC SKIN CLEANSING BRUSH WINS
2012 GLAMMY AWARD FOR “BEST SKIN DEVICE” IN THE BEST GADGET OR NEW PRODUCT CATEGORY
Clarisonic, the pioneer and leader in professional-caliber at-home sonic skin care technology, is thrilled to announce that its acclaimed Mia Sonic Skin Cleansing Brush was honored with a “Glammy” in the “Best Gadget” category in the 2012 Glamour Beauty Awards.
Glamour has forever been edited for today’s contemporary American woman since its conception in 1939 and has a loyal and engaged readership. In its 8th annual year, Glamour’s beauty awards, “The Glammies,” are a tried and true collection of readers’ favorite products. Over 399,000 readers have nominated and voted on their beauty “must-haves” since the awards’ origin in 2005. Upon tallying the votes of thousands of readers, only one product is honored in each category. The 2012 winners were revealed in the magazine’s October issue.
“This is the first year that the brand has been honored with a Glamour beauty award and we are thrilled to be recognized,” says Chris Payne, Clarisonic’s VP of Marketing. “The Glamour consumer is well aware of the many skincare options on the market and we are happy that she has selected us as the device of her choice.”
The Mia Sonic Skin Cleansing Brush has forever been adored by beauty editors, dermatologists, makeup artists and celebrities alike since its launch in 2009. The device’s travel-friendly size and affordable price point make it the perfect introduction to Clarisonic’s patented sonic technology. Oscillating at a sonic frequency of over 300 movements per second, the Mia gently massages away impurities, providing six times better cleansing than cleansing with your hands alone. Clinical results have shown reduced appearance of pores, fine lines and wrinkles, and improved skin tone. Mia is available in a rainbow of colors making it a consumer favorite. Forever versatile, all Clarisonic brush heads are interchangeable with Mia and all Clarisonic skin cleansing models.
The holiday season is right around the corner, which means it’s time to start selecting the perfect gifts for all your special someones. To help make the holiday gifting a bit less stressful this year, we’re offering a number of our favorite Holiday Limited Edition Gift Sets, sure to put a smile on the faces of everyone on your list!
With so many choices, it may be hard to pick the right gift set for you and your loved ones, but don’t worry, we’ve put together a guide for choosing the perfect Gift Set:
Holiday PLUS Set – If you are looking to achieve an all-over clean, this collection is for you. The Clarisonic PLUS has three speeds gentle enough for cleansing the face, yet effective for the rest of the body – leaving you with more absorbent skin. The Holiday PLUS set is filled with deluxe essentials including our popular PLUS system with Body Brush Head and Refining Skin Polish.
Holiday Mia Set – Our smallest Sonic Skin Cleansing System, the one-button, one-speed Clarisonic Mia would make an excellent starter kit for someone with an active lifestyle – offering beautiful skin at home or on-the-go.
Most Beautiful Mom – Make mom happy this holiday season with this anti-aging Opal Sonic Infusion System gift set – the palm-sized device and Anti-Aging formula are specifically designed to help build skin’s resilience over time and prevent future damage around the eyes – with an immediate reduction in the appearance of fine lines and wrinkles.
Modern Sophistication – The new Clarisonic Aria infuses sonic cleansing with a perfect blend of function and form. Sleek, modern, intuitive, this brush would be a great fit with virtually any personality. With three speeds, a T-timer and a compact charging system – Aria is the most advanced collection yet.
Young and Fun – If you’re looking to add a little color to your skincare routine, this Limited Edition PLUS Whimsy gift set would be perfect for you. With all the wonderful features of the PLUS, and a playful, bright design, you’re sure to add some extra cheer to your holidays. This Limited Edition Gift Set includes a Body Brush Head as well as a complimentary gift of a Sensitive Brush Head and travel bag with purchase.
Your Special Guy – Men love tools – so why not surprise him with the most talked about skin care tool on the market? The Carbon Fiber Clarisonic Mia comes with a Deep Pore Cleansing Brush Head and will give him cleaner, healthier, younger looking skin, not to mention a much closer shave!
Acne Clarifying Collection – If your fight against acne seems like a never-ending quest, then our Acne Clarifying Collection is for you. Pairing the power of the Clarisonic Mia with our Acne Cleansing Brush Head and Acne Daily Clarifying Cleanser, this collection helps reduce and prevent blemishes while simplifying your cleansing routine.
Which Holiday Limited Edition Gift Set is your favorite?
In order to make sure that our fans have all the necessary information on how to properly charge their Clarisonic, we compiled a list of customer questions along with their answers:
How do I know when the Clarisonic needs to be recharged?
Sonic Cleansing Brushes: When the charge is low, the brush handle will beep immediately following the brushing cycle to alert you to place it in the cradle for charging.
Opal: When the system battery needs to be charged, the LED flashes and the Infuser pulses progressively from 1 to 5 times after the run cycle, beginning when the unit has 5 minutes of charge remaining (1 pulse), and again at the end of each use until the battery requires additional charge for continued use (5 pulses).
How long does a full battery charge last? How long does it take to charge?
Sonic Cleansing Brushes: Allow 18 hours for a full charge. A full battery charge lasts for 20 minutes of use, which is approximately 20 days when used once daily.
Opal: Allow 24 hours for a full charge. A full battery charge lasts for 45 minutes of use, which is approximately 45 days when used once a day around each eye or 21 days when used twice a day.
Refer to the comparison chart for a detailed description of charging intervals.
How do I change the battery on my Clarisonic?
The battery cannot be changed on any of our units. The life span of the units ranges from at least 2 years to up to 5 or more. If your Clarisonic device is not holding charge, try plugging it into a different outlet to reset the unit. Be sure to contact customer service to check whether your device is still covered under warranty.
Can the chargers for various Clarisonic models be used interchangeably?
Will the Mia charger work with international power?
Yes, the pLink charger included with the Mia is compatible with 100-240 Volts AC; 50/60 Hz. This allows it to be used worldwide with the appropriate country adapter.
The guide tells you to charge for 24 hours before use. What happens if it becomes disconnected after only a few hours? Will it still hold a charge?
Yes, just recharge it until the lights are solid green.
Where can I purchase a replacement charger for my Clarisonic?
You can call our customer service at 888-525-2747 to help purchase a new charger for your Clarisonic device.
Where is the LED light and how can you tell if the Clarisonic is fully charged?
The LED light is located on the back of the handle in the center of the brush. It will be flashing continuously until it is charged at which point it will become a solid light.
My Clarisonic Mia feels very warm for the first 10-15 seconds. Is that normal?
Yes, the Clarisonic does heat up when on the charger. It will feel warm to the touch but should not be uncomfortable.
Should I keep my Clarisonic on the charging cradle after each use or only charge it when it loses its charge?
We recommend always keeping your Clarisonic device on the charger when it’s not in use.
I recently have had problems with my Clarisonic starting and stopping on its own.
Sounds like some of the Clarisonic technology is malfunctioning. As with most electrical gadgets, a technical failure can be possible. Therefore, we are standing by to get your issue resolved and your system back up and running. We offer warranties on the systems in the event that something might happen, take a look at our blog post on what to do When Your Clarisonic Stops Working.
We’ve been blown away by our fans’ support.
We love hearing how the Clarisonic Skin Cleansing System has improved your skin – after all, our goal is to make the world a more beautiful place, one face at a time!
- Patches of dry skin are minimized, or disappear
- Pores are thoroughly cleansed, making them appear smaller
- Refreshed and hydrated skin that’s more receptive to product penetration
- Reduced appearance of fine lines, blackheads, blemishes, dullness, and puffiness
- Improvement in the texture and appearance of skin tone
“I’m so thrilled with this product.. The Mia 2 with acne cleanser is absolutely amazing!! My face after 2 days!! YES! 2 days is looking much smoother, less oily and acne is smaller is size! My face isn’t irritated and I don’t feel like scratching all the time!! I’m SO pleased and happy that something is working after all the years of having to deal with my facial acne.” –Carlene Alix
We greatly appreciate the feedback our customers provide us, and wanted to share this great Before & After story from a Clarisonic user. As you can see in the images below, after only 7 days of using Clarisonic, Amanda Trudy Blyskal showed significant improvements in skin tone and texture.
Here are some more great Before & After shots:
Sonic cleansing is the natural way to thoroughly cleanse all skin types. And unlike skin treatments that use harsh chemicals or rely on friction to remove impurities, the sonic micro-massage motion is effective, yet gentle enough to use twice a day – even on sensitive skin. This effortless action removes six times more dirt and oil than cleansing with your hands alone.
Share your story on our Facebook Reviews Tab – who knows, maybe it will make it on to our next Before & After post!
Image by Lady Por Menos – Moroccanoil e Clarisonic and Amanda Trudy Blyskal
Allure just published their Best of Beauty Awards for 2012, and guess who topped the list!
Allure’s Best of Beauty awards feature 245 exceptional lipsticks, line erasers, frizz fighters, and more. Reviews were conducted on the following beauty products line: Skin Care, Eyes, Hair, Cheap Thrills, Base, Lips, Cheeks, Beauty Breakthroughs, BodyTools, Best Splurges, Nails, Sensitive Skin, Scents, Natural Wonders, Guys’ Stuff.
Check out what Allure has to say about our latest cleansing brush – the Aria: http://www.allure.com/beauty-products/skin/facial-cleanser/2012/clarisonic-aria-sonic-cleansing-system
In keeping with a week focused on aesthetics and design, the new Clarisonic Aria Sonic Skin Cleansing Brush fits right in among the hustle and bustle of Mercedes-Benz New York Fashion Week.
In order to get “runway ready” at the Chadwick Bell Spring/Summer 2013 show last week, the models received mini Clarisonic facials and sonic eye treatments from celebrity aesthetician Eileen Harcourt. Between running from show-to-show and attending late night soirees, models often neglect their most important accessory: their skin!
Before getting in the hair or makeup chair, models first stopped at the Clarisonic table to receive a refreshing Aria mini facial. A few minutes of relaxation was much appreciated amidst the vibrant backstage buzz.
Models were thrilled to hear that the Aria cleanses skin 6X better than manual cleansing and that it is gentle enough to use twice a day. This sonic device removed any dirt and oil from the models’ skin allowing Lancôme skincare products to be absorbed more effectively.
Who wants to look tired on the catwalk? Thankfully, the Clarisonic Opal Sonic Infusion System came to the models’ rescue! Eileen used the device to gently knead serum into the skin around the models’ under-eye areas at 125 movements per second. This sonic infusion thoroughly hydrated the models’ skin and helped combat under-eye bags. The minute long treatment was the perfect pick-me-up for those strutting under the bright lights of the runway!
Fashion-Forward and Functional
Busy models, stylists, makeup artists, editors and bloggers barely have time to sleep, let alone charge their electronics during Fashion Week. The Clarisonic Aria’s functional USB charger was a life-saver for those spending the majority of the week backstage. Through simply plugging Aria into a laptop, the device’s charge can last for hours.
A Perfect Canvas
Lancôme makeup artist Daniel Martin loves his Clarisonic and was thrilled about the addition of Aria to the backstage lineup. A thorough Clarisonic cleansing by Eileen provided him with the perfect canvas for makeup application. Foundations and concealers went on smoothly and evenly. The Chadwick Bell look consisted of a natural, matte face with a strong emphasis on the eyes and cheeks. The look conveyed both strength and vulnerability.
The Chadwick Bell 2013 Spring/Summer Readywear Collection was inspired by the marriage of all things romantic and utilitarian with an emphasis on neutrals infused with small pops of green, yellow and violet color.
Because the Lancôme makeup look was minimalistic with a focus on cheek bones and eyes, glowing skin truly took center stage. Aria’s “form meets function” motto came to life at the Chadwick Bell Show as the models strutted down the runway glowing with sonic style!
Fall is in the air! Along with the crisp mornings and turning leaves, you may also have noticed your skin feeling a little dull and dry after a summer spent in the sun. Your skincare routine needs to change with the seasons, which means it’s time for an update!
Make a stylish transition from summer to fall with our new Limited Edition Mia 2 colors – Peacock, Bordeaux, and Emerald. These new colors represent everything we love about fall and will be sure to add a little spice to your beauty routine.
Make sure you are ready to take on the cooler weather by following these skincare tips for fall:
- Exfoliating – Exfoliating is the first step to beautiful fall skin. Regular exfoliation speeds up the cell turnover process, giving you a fresh and radiant glow, as well as a smoother and younger appearance.
- Moisturizing – As humidity levels drop, your skin craves moisture as it isn’t able to absorb as much from the air. Use a slightly thicker moisturizer than what you were using in the summer to account for the difference.
- Sun Protection – Even though your beach-bumming days may be over for now, you shouldn’t stop protecting your skin from the sun. Be sure to keep applying sunscreen whenever you will be outside.
- Lip Protection – During the fall and winter seasons, lips are subjected to cooler temperatures and harsher winds, which can lead to chapping and peeling. The best way to moisturize and protect the lips is to apply chapstick or lip balm at least once a day – preferably with some SPF.
- Hydrate – If your skin is not getting enough water, it tends to become dry, tight, and flaky. Maintain your skin’s moisture and elasticity by hydrating it from within – drinking plenty of water.
Well, there you have it – everything you need to know to update your skincare routine for fall! Now get out there and enjoy the blazing autumn colors.