While our products have appeared in numerous stores around the country, we’ve never had our own little corner – until now.
Come in for a free demo and get a chance to experience all the amazing benefits of Sonic Cleansing. While you’re there, be sure to check out the coolest new cat in town – our new Mia 2 in Pink Leopard (available exclusively at Dillard’s).
Dillard’s is also currently offering a free dots travel bag and brush head with any purchase of $149 or more, the perfect accessory for a fashionista on the go.
We couldn’t be happier that our friends in Texas will get a chance to try out our sonic systems at these fantastic locations.
Did you try out a Clarisonic before getting it?
In order to make sure that our fans have all the necessary information on how to properly charge their Clarisonic, we compiled a list of customer questions along with their answers:
How do I know when the Clarisonic needs to be recharged?
Sonic Cleansing Brushes: When the charge is low, the brush handle will beep immediately following the brushing cycle to alert you to place it in the cradle for charging.
Opal: When the system battery needs to be charged, the LED flashes and the Infuser pulses progressively from 1 to 5 times after the run cycle, beginning when the unit has 5 minutes of charge remaining (1 pulse), and again at the end of each use until the battery requires additional charge for continued use (5 pulses).
How long does a full battery charge last? How long does it take to charge?
Sonic Cleansing Brushes: Allow 18 hours for a full charge. A full battery charge lasts for 20 minutes of use, which is approximately 20 days when used once daily.
Opal: Allow 24 hours for a full charge. A full battery charge lasts for 45 minutes of use, which is approximately 45 days when used once a day around each eye or 21 days when used twice a day.
Refer to the comparison chart for a detailed description of charging intervals.
How do I change the battery on my Clarisonic?
The battery cannot be changed on any of our units. The life span of the units ranges from at least 2 years to up to 5 or more. If your Clarisonic device is not holding charge, try plugging it into a different outlet to reset the unit. Be sure to contact customer service to check whether your device is still covered under warranty.
Can the chargers for various Clarisonic models be used interchangeably?
Will the Mia charger work with international power?
Yes, the pLink charger included with the Mia is compatible with 100-240 Volts AC; 50/60 Hz. This allows it to be used worldwide with the appropriate country adapter.
The guide tells you to charge for 24 hours before use. What happens if it becomes disconnected after only a few hours? Will it still hold a charge?
Yes, just recharge it until the lights are solid green.
Where can I purchase a replacement charger for my Clarisonic?
You can call our customer service at 888-525-2747 to help purchase a new charger for your Clarisonic device.
Where is the LED light and how can you tell if the Clarisonic is fully charged?
The LED light is located on the back of the handle in the center of the brush. It will be flashing continuously until it is charged at which point it will become a solid light.
My Clarisonic Mia feels very warm for the first 10-15 seconds. Is that normal?
Yes, the Clarisonic does heat up when on the charger. It will feel warm to the touch but should not be uncomfortable.
Should I keep my Clarisonic on the charging cradle after each use or only charge it when it loses its charge?
We recommend always keeping your Clarisonic device on the charger when it’s not in use.
I recently have had problems with my Clarisonic starting and stopping on its own.
Sounds like some of the Clarisonic technology is malfunctioning. As with most electrical gadgets, a technical failure can be possible. Therefore, we are standing by to get your issue resolved and your system back up and running. We offer warranties on the systems in the event that something might happen, take a look at our blog post on what to do When Your Clarisonic Stops Working.
The Clarisonic Sonic Cleansing System was recently featured on ABC’s Good Morning America in a segment titled “The Hot New Skin Treatment”. Consumer Technology Contributer for ABC News, Becky Worley, did her own test drive of the Clarisonic to prove the system’s deep cleansing, reducing pores and fine lines capabilities.
Check out Becky’s experience with the Clarisonic below to see her results!
In her test drive, Becky used the Clarisonic on the right side of her face for five days and just soap and water on the other side. Becky said the Clarisonic side felt cleaner, and she thought she saw a very subtle reduction in the appearance of fine lines. She also tried the fluorescent makeup test and commented that Clarisonic did an amazing job removing the makeup while the soap and water side did not.
Becky also acknowledged less expensive face brushes on the market but preferred the Clarisonic because it was more invigorating! Becky also mentions the Mia Sonic Skin Cleansing System which is the smaller, travel-friendly model and the Clarisonic Classic Sonic Skin Cleansing System. Check out the different Clarisonic Systems available to you on our website.
We at Clarisonic get nostalgic as a year ends and another begins. We want to thank our Sonic Fans for making 2011 so memorable for us!
In 2011, we brought you new and innovative products to combat common skin conditions like our Acne Clarifying Collection and Deep Pore Cleansing Brush Head. We also added new Limited Edition colors and prints and even some that aim to appeal to the men in the Sonic Circle like the Carbon Fiber Mia. We introduced our new power house Sonic Cleansing System, the Mia 2. Finally, we moved to a new location to better accommodate our customers and meet the demands of the growing love for Clarisonic.
The success at Clarisonic is due largely to our wonderful Sonic Fans. We listen to your feedback and incorporate your suggestions into our products and service. The Opal Sonic Infusion System now comes with a dry cap and a separate serum bottle because you spoke and we listened.
In 2012, we will continue to reward you with our Fan of the Month giveaway , answer your questions with the Ask Dr. Robb video Series and provide insightful and interesting beauty content on our Sonic Chatter blog. Most of all, we will always offer the quick and easy customer service you deserve through Facebook and Twitter and by phone with our Sonic Service team.
We have and will continue to do what it takes to bring the benefits of Sonic Cleansing and Infusion to you. From our Sonic Employees to you, our Sonic Fans, we thank you for a wonderful year in 2011 and cheers you to another great one in 2012!
Share with us your favorite Clarisonic product, giveaway or event from 2011 and what are you most looking forward to in 2012?
The green movement has never been trendier and we realized this by asking our Clarisonic fans: What should the next color be for the Clarisonic Mia?
We got some amazing feedback and some cool, fun ideas!
With Spring finally here and Summer just around the corner, it made sense that sunset orange, coral, and hot pink, came up as popular ideas. Zebra and leopard print were also lively and exotic, suggestive designs most likely due to the recent availability of prints on QVC and at Sephora.
The color that we found to be on the minds of most of our fans was the color green. We saw different shades, hues, and tones. From lime to kiwi to neon and emerald, it looks like Clarisonic fans love everything about the color green! It makes sense why the color is so popular, while the sight of it can be calming and pleasant, the color green can also be active, exciting, and sporty.
Here are the most popular color suggestions from our fans:
1. Lime Green
2. Hot Pink
8. Emerald Green
9. Polka Dots
10. Kiwi Green
Thank you for your great suggestions, Clarisonic fans!
If you haven’t already, give us your opinion- what do you think the next color or print design should be for the Clarisonic Mia?
From sandals to shoes to jewelry and home decor, turquoise is the fresh color for Spring 2011. We know our fans love all the different colors of the Clarisonic Mia Sonic Cleansing System and we thought you would especially love one of the newest addition to the Mia family- Turquoise!
Spring is all about fun colors and feeling fresh and we think the new Turquoise Clarisonic Mia will feel right at home along with your other accessories. Turquoise is such a versatile color that can be accented with a plethora of colors like red, yellow, pink or even orange.
What do you think of the new Turquoise Clarisonic Mia? What color would you like to see the Clarisonic Mia come in next?