Help! My Clarisonic Stopped Working

Uh-oh–you are all excited for your sonic cleansing and your Clarisonic is experiencing technical difficulties. Product quality is a priority for us; our systems are subjected to rigorous inspection and testing to ensure proper functionality. As with most electrical gadgets, a technical failure can be possible. Therefore, we are standing by to get your issue resolved and your system back up and running. We offer warranties on the systems in the event that something might happen. With this mentioned, keep these questions in mind so we can better serve you:

What Clarisonic System do you have?
Clarisonic Mia, Aria, Classic, PLUS, or PRO or Clarisonic Opal.

How long ago did you purchase your Clarisonic?

  • Clarisonic Mia has a one-year warranty.
  • Clarisonic Classic and PLUS systems have a two-year warranty.
  • Clarisonic PRO has a three-year warranty.
  • Clarisonic Opal has a two-year warranty.
  • Clarisonic ARIA has a two-year warranty.

Please continue to the next question if your system is still under warranty.

Where did you purchase your Clarisonic?

If you purchased your Clarisonic from our website or an authorized retailer, the warranty is valid. For a list of authorized retailers, please visit our new Facebook tab.

For more information on the warranty and money-back guarantee, please visit the Clarisonic website.

Our Sonic Service team is standing by to resolve the issue with your system. Please contact them at 1.888.525.2747. Thanks!

Be sure to take a look at our Charging Your Clarisonic: Q&A blog post to learn more about properly charging your sonic cleansing device.